Programs

Multilingual Non-Emergency Line. Service provides information and referral for a full range of community, social and government services:

- Helps callers and guides them to appropriate s...Read More

Multilingual Non-Emergency Line. Service provides information and referral for a full range of community, social and government services:

- Helps callers and guides them to appropriate services.

- Handles crisis calls and advocates on behalf of caller if needed.

- Helps EAPs and employers find resources for employees and families.

- Helps service providers connect clients to other organizations.

- Provides information about needs and gaps in services to help social planners, policy-makers, and funders.

Callers in crisis ssisted as required.

Location of Service: Metro Vancouver, Fraser Valley and Squamish-Lillooet Regional Districts. Partnership with United Way.

Greater Vancouver: 604-872-3311

Howe Sound & Sunshine Coast: 1-866-661-3311

TTY: 1-866-872-0113

Online Service for Youth: www.YouthinBC.com (25 years or age or under) Thi...Read More

Greater Vancouver: 604-872-3311

Howe Sound & Sunshine Coast: 1-866-661-3311

TTY: 1-866-872-0113

Online Service for Youth: www.YouthinBC.com (25 years or age or under) This chat service offers free, confidential, non-judgmental support to individuals in emotional distress – from noon-1am daily.

Online Service for Adults: www.CrisisCentreChat.ca (25+ years of age) This chat service offers free, confidential, non-judgmental support to individuals in emotional distress – from noon-1am daily.

The Seniors' Distress Line: 604-872-1234

1) Personal Health: 778-945-3017. You don't have a GP? Call the GP Link and the NS Division of Family Practice will connect you with a doctor.

2) Home Health: 604-986-7111. Find out if y...Read More

1) Personal Health: 778-945-3017. You don't have a GP? Call the GP Link and the NS Division of Family Practice will connect you with a doctor.

2) Home Health: 604-986-7111. Find out if you qualify for home support for personal care, home care nursing or rehab, palliative care etc.

3) Mental Health: 604-982-5600. Call if you have concerns about mental illness and dementia, behaviour issues, physical/functional decline, substance use.

4) Seniors' Resources: 604-983-3303. Call if you need information/access to a wide range of North Shore non-profit, public, and private resources.

5) Community Resources: Dial 2-1-1 if you need a service and aren't sure what it is called, where to find it. Connect with an Information/Referral Specialist for social, community and government services.

6) Health Information: Dial 8-1-1 if you are feeling unwell or have a minor injury and are unsure about what to do. Or if you just have a health question or need advice about a health issue.

7) Emergency Services: Dial 9-1-1 for any SERIOUS emergency. Ambulance attendants will arrive to assess if you need to be transported to the local emergency department.

8-1-1 is a free-of-charge provincial (non-emergency) health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of t...Read More

8-1-1 is a free-of-charge provincial (non-emergency) health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health.

By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

Quit Now Program: You can receive over-the-phone information and support to begin the journey to stop smoking.

Language Service: for 133 languages through Public Language Service (PLS).

Includes services formerly known as "BC Nurse Line" and "Dial-a-Dietitian"

Aboriginal Patient Navigator provides referral services and promotes culturally inclusive care. Assists health care team with case planning and discharge planning as it relates to liaising with ...Read More

Aboriginal Patient Navigator provides referral services and promotes culturally inclusive care. Assists health care team with case planning and discharge planning as it relates to liaising with Aboriginal service providers. Coordinates and assists Aboriginal persons, both on and off reserve, with medical appointments; provides supportive hospital visits; assists and supports with quality care issues.

Related Services: Liaison, Networking, Referral, Advocacy

We recognize that our places of work and Vancouver Coastal facilities lie on the traditional homelands of the fourteen First Nation communities of Heiltsuk, Kitasoo-Xai’xais, Lil'wat, Musqueam, ...Read More

We recognize that our places of work and Vancouver Coastal facilities lie on the traditional homelands of the fourteen First Nation communities of Heiltsuk, Kitasoo-Xai’xais, Lil'wat, Musqueam, N’Quatqua, Nuxalk, Samahquam, Sechelt, Skatin, Squamish, Tla’amin, Tsleil-Waututh, Wuikinuxv, and Xa’xtsa.

VCH began committing financial and human resources to the area of Aboriginal health in 1999, in order to work towards meaningful change in Aboriginal communities in our region. Our goal is to work closely with both urban and rural Aboriginal communities to help close the gap between the health status of Aboriginal community members and non-Aboriginal community members in our region.

See our website for details: Aboriginal Patient Navigator Program (better supports Aboriginal people to access and use health services across various facilities); Aboriginal Wellness Program-AWP (offers indigenous as well as mainstream therapeutic practices of health and wellness); Aboriginal Mental Health Outreach.

AAC is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.

Call (604) 675-3700 - available 24/7, 365 da...Read More

AAC is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.

Call (604) 675-3700 - available 24/7, 365 days a year. Our staff includes registered nurses, registered psychiatric nurses, and social workers, psychiatrists and reception staff who are here to help 24/7. We provide pathways for people and families to access to VCH mental health and/or substance use services in Vancouver and offer an alternative to the Emergency department for people having a non-life threatening mental health and/or substance use issue.

Do you have urgent mental health or substance use concerns?

If you feel you or someone else might be in danger of hurting themselves or someone else, call 9-1-1 or go to the hospital emergency department right away.

Emergency Mental Health Services - Car 87/Car 88 We provide intervention to individuals in the community for mental health crisis or emergency situations. Staff respond to calls from police, health care professionals, clients, family members and the general public.

Services include mobile response for crisis assessment and resolution, referrals to mental health teams, health care professionals or other agencies. A joint service between Vancouver Coastal Health and the Vancouver Police Department.

Program supports clients and their families living with an acquired brain injury to a level of independence consistent with their goals and health status.

The North Shore ABI C...Read More

Program supports clients and their families living with an acquired brain injury to a level of independence consistent with their goals and health status.

The North Shore ABI Case Manager is an Occupational Therapist.

For people with mobility, coordination, strength and flexibility limitations due to disability, chronic illness, stroke or injury. Registered program with drop in option. Classes consist of self...Read More

For people with mobility, coordination, strength and flexibility limitations due to disability, chronic illness, stroke or injury. Registered program with drop in option. Classes consist of self-paced chair and water exercises.

Assist and support clients unable to seek support and assistance on their own behalf due to restraint, physical or mental limitation or illness, disease, injury, or other conditions that affect ...Read More

Assist and support clients unable to seek support and assistance on their own behalf due to restraint, physical or mental limitation or illness, disease, injury, or other conditions that affect their ability to make decisions about abuse and neglect.

Join us for a fun and challenging workout in a motivating and non-competitive environment! AST is a unique small group circuit class designed to achieve both strength and cardiovascular training...Read More

Join us for a fun and challenging workout in a motivating and non-competitive environment! AST is a unique small group circuit class designed to achieve both strength and cardiovascular training results.

Program lends equipment to low income seniors residing in lower mainland region who require assistive devices. Equipment is loaned on a long-term basis. Equipment available: assistive devices, l...Read More

Program lends equipment to low income seniors residing in lower mainland region who require assistive devices. Equipment is loaned on a long-term basis. Equipment available: assistive devices, larger items (e.g. power wheelchairs, scooters, lifts). Equipment can be delivered by program technicians. In some cases, a health professional is required to be present for installation and trial.

Referrals to treatment services for adults and youth, education and prevention resources, self-help groups, contacts for fetal alcohol syndrome & other addiction concerns.

Deaf & hard-of...Read More

Referrals to treatment services for adults and youth, education and prevention resources, self-help groups, contacts for fetal alcohol syndrome & other addiction concerns.

Deaf & hard-of-hearing callers: TTY 604-875-0885 or text 604-836-6381.Translation services available.

Confidential, multilingual, free & available 24/7 service for support & referral information for counselling & treatment options for those in need of support with any kind of substance use issue...Read More

Confidential, multilingual, free & available 24/7 service for support & referral information for counselling & treatment options for those in need of support with any kind of substance use issue (alcohol or other drugs). Funded by Ministry of Health.

AnxietyBC is a small non-profit organization that provides self-help resources on anxiety, and works to increase awareness about anxiety disorders; promote education of the general public, affec...Read More

AnxietyBC is a small non-profit organization that provides self-help resources on anxiety, and works to increase awareness about anxiety disorders; promote education of the general public, affected persons, and health care providers; and increase access to evidence-based resources and treatments. AnxietyBC has many free of charge, self-help, downloadable resources to support management of anxiety for youth and young adults, adults, new mothers, and children.

Our programs are focused on increasing awareness and promoting education and evidence-based treatments related to anxiety disorders.

Please note that we do not have dedicated psychologists to answer your telephone calls and provide counselling. We also do not provide direct referrals to specific mental health providers.

Enjoy all the benefits of a land-based fitness class without the impact and stress on the knees, hips and joints! There are numerous options to choose from including warm water classes,focusing ...Read More

Enjoy all the benefits of a land-based fitness class without the impact and stress on the knees, hips and joints! There are numerous options to choose from including warm water classes,focusing on balance, range of motion and stability. Or classes designed for those dealing with degenerative conditions. We offer deep water classes to eliminate stress on the joints and shallow water classes to provide a full strength and aerobic workout.